Residents rate Chester care home among best in North West

care home

New Care’s Grosvenor Manor care home centre on Heath Lane in Chester has been rated among the best in the North West and included in the annual Top 20 Care Homes in the North West of England report by

The award is based solely on reviews of the care home written by residents and their family and friends on leading care home industry reviews website

The reviews cover all aspects of everyday life in the care home including its overall facilities, quality of care, support, cleanliness, food and drink offering and safety and security.  The staff team, activites programme and individual care for residents are also covered, and if residents feel that they are treated with compassion and dignity.

Out of the 1,875 care homes in the North West and more than 120,000 reviews, it is a great achievement to be included in the Top 20 and reflects Grosvenor Manor’s commitment to only the highest standards of individual care for each of its residents.

Reviews manager at, Amanda Hopkins said:

“It is only the residents and their families and friends who can give a real insight into what a care home is like, which is why we use their reviews to find the best care homes in the UK.

“Grosvenor Manor has proved that it provides a high standard of care and we would like to congratulate the team on being a Top 20 Care Home.  It is a huge achievement to be recognised as a top rated care home by those receiving the care and those reviews reveal that Grosvenor Manor is a home that is filled with warmth and laughter where staff do their utmost to ensure residents continue to live life to the full and with dignity and respect.”

Home manager at Grosvenor Manor, Hayley Bebbington, said:

“It is wonderful to receive such great feedback from our residents and their families and we are absolutely thrilled to be included in this year’s Top 20.  This top class rating would not be possible without the unswerving passion and care that is delivered to residents on a daily basis by our talented team and I would like to thank them for their continued support.”

Located on Heath Lane in Chester, Grosvenor Manor is part of New Care, a development-led care home property developer that has an enviable reputation for state-of-the-art purpose-built care centres offering exceptional levels of residential, nursing and specialist dementia care.  For further information, please call 01244 305330

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